"I am the Vice President of Business Solutions for Catholic Health Partners Information Technology (CHPIT). CHPIT is the centralized provider of IT services for Catholic Health Partners (CHP), the largest health system in Ohio and one of the largest nonprofit health systems in the United States, employing more than 32,000 associates in Ohio and Kentucky.
"I have had the pleasure of working with Mark for three years. Mark was very effective in getting NEO HealthConnect started, building relationships with partners and physicians, and most importantly assisting nearly 300 providers to Meaningful Use.
"Mark has a strong work ethic, has a positive attitude, and has been very effective in leading NEOHC. He is always enthusiastic about his work and brings great value to the team. Mark is very well respected by me, by his staff, and by the physicians in our community."
Vice President, Business Solutions
Catholic Health Partners
"He took extra care and effort to patiently work with my physicians who were struggling. Mark provided essential information and guidance that helped my physicians achieve Meaningful Use.
"I found him to be prompt in responding to calls for assistance, extremely knowledgeable about the subject matter, and willing to extend himself. In addition, when we needed information from the hospital perspective, an area outside of Mark's responsibilities, I reached out to him and he personally connected me with the correct resource at the state level. In summary, I find Mark to be intelligent, well informed, organized and a good communicator. He is energetic and enthusiastic in his work and always willing to go the extra mile."
Anita Hackstedde, MD
VP Medical Affairs
Salem Community Hospital
"You have done an extremely large amount of work within the past year that has successfully led Ohio to become a national leader on the Health Information Technology (HIT) front. Our current state of success could not have been achieved without your knowledge and expertise in the field.
"It is only because of partners like you that we are able to continue with our mission to advance the adoption and implementation of Health Information Technology among healthcare providers, and furthermore, facilitate and develop an electronic HIE to improve the safety, quality, accessibility, availability and efficiency of health care for the citizens of Ohio. We greatly value your talents and are honored that you are one of our partners."
Tony Dennis, Ph.D.
Chair, The Ohio Health Information Partnership
"Mark understands. From the outset, he understood the purpose of the organization and built it to effectively discharge its responsibilities. Mark plans, leads, and is a consensus builder. He worked with constituents ranging from large hospital systems to single physicians to design a service that would meet their needs, and he involved them and made certain that they had ownership in the process. I recommend him without reservation.
"Mark executes. He assembled and manages a team of consultants, paid only for results, that has worked effectively with qualified small physician practices to achieve the goals of the Regional Extension Center program. He works tirelessly to achieve his goals. And he guards our tax dollars, spending them in accordance with their intended purpose.
"Mark has vision. He put together a plan that he continuously refined as HIE technology evolved."
Marvin S. Schwartz Ph.D.
Chief Science Officer, YBI
"Clearly, moving from a paper record to an electronic record is a sea change for any provider; and achieving full compliance with all governmental regulations, as well as proper interconnectivity with pharmacies, other providers, and the patients themselves was no easy task.
"To accomplish this, Mark set up a series of clearly defined goals to move us forward to full adoption of the EMR. He set and conducted regular and efficient meetings with me and my staff to assess our progress in meeting each of these goals, and he remained laser-focused on our progress. In addition, he remained readily available to us to field questions or concerns that arose during this process.
"Although Mark and his agency were faced with a long list of requirements that each participating physician office was required to meet, as well as an overall deadline, it was Mark's design that forged a workable pathway to allow participating offices to approach those requirements in an organized fashion and methodically meet their goals. Through his efforts we achieved every milestone in a timely manner without issue. I must say that without his guidance, it is doubtful we would have met these goals.
"Therefore, I highly recommend Mark Norris. His ability to discern an efficient pathway to accomplishing goals is quite singular, and his manner of doing so proves him to be an accomplished team leader."
James E. Leonelli, MD, FACOG
"Dr. Protain did receive his EHR incentive. Without your assistance, this would have been impossible. Thank you again."
Judy Hammond, Office Manager
Western Reserve Vascular Institute